Terms & Conditions
Thank you for visiting https://charlottegarnett.co.uk/ (hereinafter referred to as “the site”).
Please read the following information carefully before using the site. The use of and access to the site are governed by these legal Terms and Conditions.
Your use of the site is subject to the following Terms and Conditions. The fact of using the site implies that you agree to comply with and be bound by these Terms & Conditions, the confidentiality rules and online selling conditions when you make a purchase.
Charlotte Garnett from time to may modify or make changes to these Terms and Conditions at its complete discretion. The fact of using the site after said modifications implies that you agree to comply with and be bound by these modified Terms and Conditions.
Please read the Terms and Conditions regularly. If you do not agree to any of the Terms and Conditions or modified Terms and Conditions, then you must stop using the site immediately.
In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Charlotte Garnett’s Privacy Policy before you register to use this Site or any of this Site's services.
Registration and Eligibility
To use some of the services or features made available to you on this Site, you will need to register. Charlotte Garnett may change registration requirements or specifications occasionally. When you register, you are required to provide information about yourself that is true, accurate, current and complete. If any of your personal registration information change, please notify us immediately at the following e-mail address cgarnett@live.co.uk.
The purchase of products through Charlotte Garnett is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law. In order to make purchases through the site, you will be asked to register and provide your true personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated.
When ordering items, you will be required to provide payment details and you must represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The site is available only to individuals and others who meet these terms and conditions, who have been issued a valid credit card by a bank, whose applications are acceptable to Charlotte Garnett and who have authorised Charlotte Garnett to process a charge to their credit card in the amount of the total purchase price for the goods which they purchase.
Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Charlotte Garnett reserves the right to restrict or question multiple quantities of an item being shipped to any one customer or postal address.
Please note that by making an offer to purchase goods from the site, you expressly authorise Charlotte Garnett to perform credit checks and, where Charlotte Garnett feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
ADVANCE PURCHASES AND ORDERS
All orders are subject to acceptance stated above and availability of stock.
Charlotte Garnett offers products for sale that are in stock and available for dispatch from our workshop. However, we may occasionally be waiting for certain silver products on the site to be made for stock. Please note silver items are held in stock but all diamond goods are made to order. Consequently, you may from time to time be given the possibility of making an Advance Payment/Order for certain items in which case you are able to make an Advance Purchase/Order. This will ensure that you receive this item when it has been made.
Your rights regarding Advance Purchase/order are the same as those for any other purchase at Charlotte Garnett. Alternatively, for silver goods you may simply choose to register your email address for notification of arrival of the selected goods on completion of production.
Please note items received into stock may be pre-allocated to satisfy Advance Payment orders. Customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery.
Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances, we will notify you by email and refund the Advance Payment to your credit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand and may sell out during this period.
Prices shown on the site are in GBP and are inclusive of VAT unless an alternative country has been selected by the customer, as indicated in the middle of the shopping page.
The GBP price of a product displayed on the website at the time the order is accepted will be honoured. If you are buying from outside the UK, you will be responsible for any duties levied by the country or authority to which you have specified delivery. You will also incur carriage costs. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is an acceptance of your order completion and the contract between you and Charlotte Garnett will be perfected when we despatch the goods to you. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing goods from the site whether or not the goods have been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
PRICE AND PAYMENT OPTIONS
We accept Visa, MasterCard and Maestro credit and debit cards. Payment is debited from your card when we process your order.
All transactions on this website are processed using Paypal, a secure online payment gateway that encrypts your card details in a secure host environment.
Verified by Visa™
To give you even more confidence in shopping online with Charlotte Garnett, we work with Verified by Visa™. This service protects your existing Visa card account from unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. Once you have registered and created your own private password with your card issuer, you will be prompted automatically at our checkout to provide this password each time you make a purchase. This means that even if someone knows your Visa card number, they will be unable to complete the purchase without your private password.
Please note: Your Verified By Visa™ password is not your www.shaunleane.com account log in password. Charlotte Garnett does not have access to your Verified By Visa™ password.
Charlotte Garnett reserves the right to change the price of goods offered on the website at any time and without prior notice.
Charlotte Garnett constantly checks to ensure that all prices shown on the site are accurate. It cannot however guarantee that no errors have occurred. Should an error in the price of an item occur Charlotte Garnett will give the client the option of re confirming the purchase of the item at the correct price or of cancelling the order. If Charlotte Garnett is unable to contact the client, the order will be considered cancelled.
PROMOTIONS
1. Unless otherwise specified, promotional codes and/or discount offers cannot be used in conjunction with any other offer and are not available for staff.
2. Selected concessions/online platforms may be excluded; please see the offer details for further information.
3. Unless otherwise stated, offers do not apply to delivery charges. Please check relevant delivery terms and conditions online.
4. Any refunds will take into account the discount applied as part of the offer.
5. Offers are not valid against the purchase of gift vouchers or gift cards.
6. Charlotte Garnett reserves the right to decline to accept orders where, in its reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
7. Charlotte Garnett reserves the right to change these terms and conditions or withdraw a promotion at any time on reasonable notice.
8. These terms and conditions are governed in accordance with the laws of England and Wales.
Delivery
Charlotte Garnett will ensure your order is sent using reputable carriers. All our packages are sent via a tracked service. You will be asked to sign for any goods delivered. Should there be a delay in your order due to unforeseen circumstances Charlotte Garnett cannot be held liable for this delay.
CHECKING YOUR ORDER
You can check the current status of your order by signing into your account and selecting ORDER STATUS. Simply type in your unique order number we would have emailed to you, and we will track your order/shipment for you.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items, that appear on the website or in the domain name, are the exclusive property of Charlotte Garnett.
All intellectual property rights associated with items created in association with the’ custom made’ or ‘bespoke’ options are and will remain the property of Charlotte Garnett. Any utilisation, reproduction, even partial of the designs, models, brand names, and names of lines is totally prohibited.
You are permitted to use the Content only as expressly authorised by Charlotte Garnett. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction.
Content
In addition to the intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Charlotte Garnett tries to ensure that the information on this site is accurate and complete. Charlotte Garnett does not warrant or represent that the site’s Content is accurate, error-free or reliable or that your use of Charlotte Garnett’s Content will not infringe rights of third parties. Your use of the site is at your own risk. Charlotte Garnett does not warrant that the functional aspects of the site or Charlotte Garnett’s Content will be error free or that the site, Content or the server that make it available for use are free of viruses or other harmful components. If your use of this site, or Charlotte Garnett’s Content results in the need for servicing or replacing property, material, equipment or data, Charlotte Garnett is not responsible for those costs.
Charlotte Garnett and its suppliers make no warranties about Charlotte Garnett Content, software text, downloads, graphics, and links, or about results to be obtained from using the site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. Charlotte Garnett reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Charlotte Garnett is not liable to you or any third party for any such withdrawal.
Third Party
We may include hyperlinks on this Site to other websites or resources operated by parties other than Charlotte Garnett, including other stockists and advertisers. Charlotte Garnett has not reviewed all of the sites linked to this site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
No Commercial Use
The Charlotte Garnett site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.
General Information and your Activity
You use the Charlotte Garnett site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to this site, or any part of this site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this site on a temporary or permanent basis and any decision to do so is final.
While Charlotte Garnett will use reasonable endeavours to verify the accuracy of any information it places on the site, it makes no warranties, whether express or implied in relation to its accuracy.
This site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the site, or any transaction that may be conducted on or through this site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this site.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these Terms or Conditions will affect your rights as a consumer under the English law.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this site by you.
You agree that Charlotte Garnett will not be liable in contract (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the Terms and Conditions.
Indemnification
At our request, you agree fully to defend, indemnify and hold harmless Charlotte Garnett immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this site, or the use by any other persons accessing this site using your internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.
Our Relationship
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Charlotte Garnett as a result of the Terms and Conditions or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Charlotte Garnett, and we shall not be liable for any representation, act, or omission on your part.
Agreement
The Terms and Conditions (as amended from time to time) constitutes the entire agreement between you and Charlotte Garnett regarding your use of the site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Charlotte Garnett in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this site conflicts with the terms of the Terms and Conditions, the Terms and Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms and Conditions.
Applicable Law
These Terms and Conditions have been written in English and are governed by English Law. British Courts shall adjudicate any dispute.